Support Services

All client libraries receive unlimited support and free service enhancements. We hire friendly and knowledgeable staff, most with graduate library degrees, who take pride in making technology accessible and useful. In client surveys, the most common rating of our support service is "excellent."

Support Center

Telephone Support
1-866-SERIALS (Toll Free)
1-866-737-4257 (Toll Free)
1-206-545-9056
Select 'Option 4'

E-mail Support
clients@serialssolutions.com

Customer Care

All client libraries receive unlimited support and free feature upgrades and enhancements. Our value-added consulting services can help you optimize e-resource acquisition and usage at your library, and achieve the best experiences for your librarians and patrons.

Customization and Implementation Services

Customization

Serials Solutions has a well-deserved reputation for superior service and support. We are committed to customizing and deploying your implementation quickly with virtually no effort by your staff. All client libraries receive unlimited support and free feature upgrades and enhancements. Our value-added consulting services can help you optimize e-resource acquisition and usage at your library, and achieve the best experiences for your librarians and patrons.

Implementation

Providing Software as a Service makes it easy for us to get your library set up quickly. You have no software to install, no servers to set up, no additional hardware to purchase. Our SaaS solutions make it easy for libraries to acquire and implement e-resource management tools. They provide powerful, easy-to-use tools for patrons to search and access e-resources.

Training Services

Webinars

These Web-based seminars are tailored to specific audiences and topics. Whether you are just beginning to learn about e-resources, or want a deeper understanding of specific features, a steady schedule of free webinars is available to you.

View and register for upcoming training webinars

ERM Training

Serials Solutions training and consultation positions you and your library to optimize use of our ERM service—360 Resource Manager. Our proven, flexible and modular approach focuses on helping you develop your own customizable curriculum using multiple channels of education while leveraging our expertise and ongoing support over the life of the project. Most important, the training program is focused around your library’s unique or individual goals and priorities, and vision for your ERM.

Our training system encourages staff engagement, presents an in-depth overview of system components that matter to you most, increases use and ensures adoption of the services, and delivers the outcomes you desire at your own pace.

ERM Training Overview