Support Services
All client libraries receive unlimited support and free service enhancements. We hire friendly and knowledgeable staff, most with graduate library degrees, who take pride in making technology accessible and useful. In client surveys, the most common rating of our support service is "excellent."
Telephone Support
1-866-SERIALS (Toll Free)
1-866-737-4257 (Toll Free)
1-206-545-9056
Select 'Option 4'
E-mail Support
clients@serialssolutions.com
Customer Care
All client libraries receive unlimited support and free feature upgrades and enhancements. Our value-added consulting services can help you optimize e-resource acquisition and usage at your library, and achieve the best experiences for your librarians and patrons.
Customization and Implementation Services
Customization
Serials Solutions has a well-deserved reputation for superior service and support. We are committed to customizing and deploying your implementation quickly with virtually no effort by your staff. All client libraries receive unlimited support and free feature upgrades and enhancements. Our value-added consulting services can help you optimize e-resource acquisition and usage at your library, and achieve the best experiences for your librarians and patrons.
Implementation
Providing Software as a Service makes it easy for us to get your library set up quickly. You have no software to install, no servers to set up, no additional hardware to purchase. Our SaaS solutions make it easy for libraries to acquire and implement e-resource management tools. They provide powerful, easy-to-use tools for patrons to search and access e-resources.
Training Services
Webinars
These Web-based seminars are tailored to specific audiences and topics. Whether you are just beginning to learn about e-resources, or want a deeper understanding of specific features, a steady schedule of free webinars is available to you.
View and register for upcoming training webinars
Consulting Services
Consulting services are made available to help you achieve the best experience for your librarians and your patrons.
360 Resource Manager Consulting
Now you can optimize workflow and e-resource management at your library. Our consulting service will help you optimize your implementation of Serials Solutions 360 Resource Manager by improving your workflow and better managing e-resources at your library. We will help you decide what data to track and how terms of use and other important information should be presented to your patrons. And we will help you use 360 Resource Manager to improve communication among your staff.
We will help you analyze your library's e-resource management workflow through every stage of the e-resource lifecycle – including discovery, evaluation, ordering, renewal, and cancellation – and develop a strategy for best leveraging the benefits of 360 Resource Manager.